Learn about Robotic Process Automation (RPA) Webinar: What is RPA?
Robotic Process Automation Continue reading →
How’s Your Return on People?
by Laurie Bassi and Daniel McMurrer Managers are always claiming, “People are our most important asset.” But deep down, they can’t shake the feeling that…
The Hidden Cost of a Product Recall
by Danielle Kost Product failures create managerial challenges for companies but market opportunities for competitors, says Ariel Dora Stern. The stakes have only grown higher.…
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue’s Valentine’s Day Crisis by Julia Hanna It was the Valentine’s Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather,…

Knowledge Space

Jack Welch on “Strategy, Execution and People”