Robotic Process Automation – It is all about delivery!
Our lean six sigma black belts think of themselves as doctors and client organizations as patients. They unbiasedly and unemotionally view the internal operations of…
Improving HCAHPS Scores and The Patient Experience
In this piece we will discuss how to pinpoint the drivers that most strongly influence “Would Recommend Hospital,” and how to overcome common flaws which…
Improving Patient Satisfaction Via Lean Six Sigma
Improving the Patient Experience the Lean Six Sigma Way! Continue reading →
Ensuring Successful New Products and Services with QFD
QFD vs. MVP Continue reading →

Knowledge Space

Keynote on Competitiveness by Michael Porter, Professor, Harvard Business School